Refund policy

Thank you for shopping at Monsoon Publishing Please read this policy carefully. This is the Cancellation and Refund Policy of Monsoon Publishing Digital Services 

• We do not issue refunds for digital services once the order is confirmed
  

Digital Products from Monsoon Publishing honors refund request for non-tangible (digital) products under the following exceptional circumstances:

• “Non-delivery of the electronic product – download issues due to Shopify server problems, issues originated from client’s e-mail service provider or unzipping difficulties. Claims for non-delivery must be submitted within 7 days from the date of the purchase. A digital product is considered received and downloaded if no claim was submitted. For such requests, Monsoon Publishing issues refunds within 7 days from the date of the purchase.
• Digital Product “not as described" – such issues have to be reported within 7 days from the date of the purchase. A detailed, clear evidence must be provided with proof that the purchased and delivered digital product is “not as it is described" on Monsoon Publishing website. All objections based purely on the customers’ false anticipations or desires do not meet the requirements for refunds.
• Major or Critical Defects – Monsoon Publishing tests every single digital product before release. However, unforeseen defects can surface from time to time. Claims for such errors must be submitted within 7 days from the date of the purchase. Monsoon Publishing reserves the right to correct such errors within 3 business days. If no remedy is supplied then the customer is entitled to receive a full refund on the purchase the following day.